WHAT IS A MYSTERY SHOPPER?

A mystery shopper’s mission is to evaluate the customer service and merchandising of a business (restaurant, boutique, professional care services, etc.). The mystery shopper’s role is not to find fault in the personnel or the enterprise, but to offer facts. These facts will help the client improve the customer service and the appearance of the store.

WHAT DOES THE WORK OF A MYSTERY SHOPPER INVOLVE?

After accepting a mission, the mystery shopper will need to review the evaluation form and the guidelines for the assigned mission before completing the mission.
 
Afterwards, the mystery shopper should present him/herself in the store as a regular customer who is shopping for a product or service. A mystery shopper must always have direct contact with one or more staff members in the business. For example, the mystery shopper will evaluate the greeting he/she received upon entry into the store, whether or not the salesperson met his/her needs, and the appearance of the store, etc.  Once a mystery shopper has completed the visit, he/she must fill out and return a detailed report to Vision Client.

HOW DOES VISION CLIENT ASSIGN AVAILABLE MISSIONS?

The Vision Client regional coordinators are charged with assigning missions to mystery shoppers. Mystery shoppers are chosen according to the type of product or service being evaluated and according to their abilities and availability.

Once a coordinator chooses a mystery shopper for a mandate, the coordinator in question, sends the mystery shopper an email offering the details of the assignment (date, visit period, pay, etc). The mystery shoppers are free to accept or refuse the mandate. If the mystery shopper accepts the mandate, the form and the guidelines for the client will be added to the mystery shopper’s online account.

WHAT TO DO TO BE A GREAT MYSTERY SHOPPER?

Mystery shoppers must be objective, discerning and professional and have very good observational skills. Furthermore, shoppers must have excellent writing skills, the ability to follow the guidelines for each business, and respect deadlines set by Vision Client. 



If you would like more information, please contact Vision Client via email at info@visionclient.ca

Click here if you would like to become a mystery shopper.


© VISION CLIENT INC.